This Privacy Policy explains what personal information sportplus collects from players in the Philippines, how that information is used, stored, and protected, and what rights you have over your own data. By registering an account and using the platform, you agree to the practices described on this page. If you have questions about any section, please visit our FAQ page or reach out to our support team using the contact email listed in the footer.
When you register an account on the sportplus platform, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may also request a government-issued identification document such as a Philippinepassport, national ID, or driver's licence. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and detect any unusual account behaviour. Payment-related information such as your GCash or Maya account reference and transaction records are collected solely for the purpose of processing deposits and withdrawals in Philippine pesos. All information collected is limited to what is strictly necessary for the operation of the platform and compliance with applicable Philippine regulations.
The personal data you provide is used primarily to create and manage your sportplus account, process financial transactions, and verify that you meet the minimum age requirement of 21 years for online gaming in the Philippines. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Technical data such as login history and device information is used to protect your account from unauthorised access and to investigate any reported security incidents. Where you have opted in, we may use your email address or mobile number to send you information about promotions or platform updates, and you may withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
sportplus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies in accordance with applicable law. Any third-party service provider that handles your data on our behalf is required to implement security measures that are at least equivalent to those we apply internally. We will notify you of any material changes to our data-sharing arrangements to the extent permitted by law.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine financial regulations and anti-money laundering obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory requirements. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your account, we will process that request promptly while retaining only the data we are legally obliged to keep. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
The sportplus platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the overall performance of the website and mobile app. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share browsing data with external advertising networks.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the sportplus platform is encrypted using secure protocols, and sensitive information such as passwords is stored in hashed form and never in plain text. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all staff handling personal data are trained on data protection obligations. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. We regularly review and update our security practices to address emerging threats and maintain the integrity of the platform.
As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you. You have the right to correct any inaccurate or incomplete data in your account profile, and to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data in certain circumstances, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law.
The sportplus platform is strictly intended for adults aged 21 years and above, in accordance with Philippine online gaming regulations. We do not knowingly collect personal information from individuals below the minimum age requirement, and any account found to have been registered by a minor will be immediately suspended and all associated funds returned in accordance with our verification procedures. If you believe that a minor has registered an account on our platform, please contact our support team immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care. We take our responsibility to prevent underage gaming seriously and continuously review our age verification processes to ensure they remain effective.
sportplus reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected. If you have any questions or concerns about this policy or our data practices, please visit our FAQ page or contact our support team directly.
A quick summary of the rights available to you as a registered player in the Philippines.
You can request a copy of all personal data we hold about your account at any time. We will provide this information within the period required by Philippine data privacy law.
If any of your personal details are inaccurate or out of date, you have the right to have them corrected. You can update basic profile information directly from your account settings.
You may request deletion of your personal data when it is no longer needed for the purposes it was collected, subject to our legal retention obligations under Philippine regulations.
You can object to certain types of data processing, including direct marketing communications. Opt-out options are available directly within your account notification settings.
If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines. We will cooperate fully with any such investigation.
For any data-related request or concern, reach out to our support team using the email address in the footer. We aim to respond to all privacy enquiries promptly and thoroughly.
Check our FAQ for quick answers about account security, data handling, and your rights as a Filipino player. You can also log in to manage your privacy preferences directly from your account settings.